BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20260526T120000 DTEND;TZID=America/New_York:20260526T130000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:NAPP Member Fireside Chat: Customer Experience (CX) and the USPTO's 5 Core Contact Centers DESCRIPTION:A NAPP Members-Only Event!Securing intellectual property demands a seamless\, predictable support framework. To deliver a more modern\, intuitive user experience\, the USPTO centralizes its agency-wide customer experience (CX) initiatives alongside its five primary patent contact centers under the management of the Office of Patents Stakeholder Experience (OPSE). This organizational alignment ensures that human and digital touchpoints are built around human-centered design principles. Join OPSE Director Sean K. Hunter and NAPP President Dan Smith for an informal\, interactive fireside chat exploring how the agency uses data-driven CX insights to eliminate friction for innovators. The conversation will explore how practitioner feedback directly influences agency service delivery and modern platform deployments. They will discuss how patent agents and attorneys can best utilize the five core contact channels including the Patents Ombudsman and the Application Assistance Unit (AAU) to resolve everyday administrative hurdles\, track user-centric metrics\, and effectively keep applications moving forward.Learning ObjectivesLearn how the USPTO uses data-driven CX insights to eliminate friction for innovatorsLearn how practitioner feedback directly influences agency service deliveryLearn how patent agents and attorneys can best utilize the five core contact channelsSpeakersSean K. Hunter\, Director\, Office of Patents Stakeholder Experience (OPSE)\, USPTO.David "Dan" Smith\, President\, National Association of Patent Practitioners. X-ALT-DESC;FMTTYPE=text/html:

A NAPP Members-Only Event!

Securing intellectual property demands a seamless\, predictable support framework. To deliver a more modern\, intuitive user experience\, the USPTO centralizes its agency-wide customer experience (CX) initiatives alongside its five primary patent contact centers under the management of the Office of Patents Stakeholder Experience (OPSE). \;This organizational alignment ensures that human and digital touchpoints are built around human-centered design principles. \;

Join OPSE Director Sean K. Hunter and NAPP President Dan Smith for an informal\, interactive fireside chat exploring how the agency uses data-driven CX insights to eliminate friction for innovators. The conversation will explore how practitioner feedback directly influences agency service delivery and modern platform deployments. \;

They will discuss how patent agents and attorneys can best utilize the five core contact channels&mdash\;including the Patents Ombudsman and the Application Assistance Unit (AAU)&mdash\;to resolve everyday administrative hurdles\, track user-centric metrics\, and effectively keep applications moving forward.

Learning Objectives

Speakers

Sean K. Hunter\, Director\, Office of Patents Stakeholder Experience (OPSE)\, USPTO.

David "\;Dan"\; Smith\, President\, National Association of Patent Practitioners. \;

LOCATION: UID:e.4209.1464044 SEQUENCE:3 DTSTAMP:20260518T064610Z URL:https://nationalassociationofpatentpractitioners.growthzoneapp.com/events/Details/napp-member-fireside-chat-customer-experience-cx-and-the-uspto-s-5-core-contact-centers-1734548?sourceTypeId=Hub END:VEVENT END:VCALENDAR